SmartHelix TradeGrid

Contact TradeGrid Support

Sellers can contact SmartHelix support for help setting up, operating, and improving their TradeGrid shop.

Support contact

Email tradegrid-support@example.com with your shop name, public shop link if available, and a short description of the issue.

If your seller group has a dedicated SmartHelix WhatsApp support contact, use that channel for faster operational support.

For privacy or service terms, review the TradeGrid privacy notice and terms.

What support can help with

  • Seller onboarding and shop setup
  • Catalogue, services, and public shop visibility
  • Orders, customer follow-up, and payment proof tracking
  • Reviews, marketplace visibility, and reputation
  • Supplier deals and group-buying interest
  • Manual delivery coordination questions