Privacy Policy

1. Introduction

WorkBridge respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how WorkBridge collects, uses, stores, shares, and protects personal information when you use our website, mobile-accessible web application, worker services, employer services, job marketplace, messaging features, verification processes, and related platform services.

For purposes of this Privacy Policy, “WorkBridge”, “we”, “us”, or “our” refers to the WorkBridge platform operator.

By using WorkBridge, you agree to the collection and use of your personal information as described in this Privacy Policy.

2. Personal information we collect

We may collect the following categories of personal information:

3. Why we collect personal information

POPIA requires responsible parties to process personal information lawfully, transparently, and with appropriate safeguards. POPIA also requires openness about what information is collected and why, and reasonable security safeguards to protect personal information.

WorkBridge processes personal information to:

• Create and manage user accounts
• Verify worker and employer profiles
• Match workers with job opportunities
• Allow employers to post jobs and review applicants
• Allow workers to apply for jobs and manage accepted work
• Enable notifications and platform communication
• Support chat for accepted applications where permitted
• Generate employer reports and marketplace insights
• Improve platform safety, trust, and user experience
• Detect misuse, fraud, or unauthorised activity
• Comply with legal, regulatory, and operational obligations

4. Legal basis for processing

We process personal information where:

• You have provided consent
• Processing is necessary to provide WorkBridge services
• Processing is necessary for account, job, application, verification, or communication functionality
• Processing is required for legitimate platform safety, fraud prevention, reporting, and operational purposes
• Processing is required to comply with applicable laws or lawful requests

5. How we share personal information

We do not sell personal information.

We may share limited personal information where necessary with:

• Employers reviewing worker applications
• Workers viewing job-related employer information
• Service providers supporting hosting, authentication, storage, messaging, reporting, and notifications
• Verification or support personnel authorised to review documents and resolve issues
• Legal or regulatory authorities where required by law
• Payment or operational partners where payment/outcome processing is implemented

Worker verification documents are not made publicly available. Verification status may be shown as a trust indicator, but sensitive document contents should only be accessible to authorised parties where required.

6. Employer and worker visibility

Workers may see relevant employer and job information, including business name, job details, compensation, location, and application status.

Employers may see relevant worker profile and application information, including worker name, skills, location, profile completeness, application details, and verification status where applicable.

WorkBridge may restrict visibility of sensitive information to protect privacy and platform integrity.

7. Storage and security

We use reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration, or disclosure.

These measures may include:

• Authentication and access controls
• Role-based permissions
• Supabase row-level security
• Secure document storage
• Restricted access to verification documents
• Audit and monitoring controls
• Secure hosting and environment-variable management

No system is completely secure. Users must protect their login credentials and notify WorkBridge if they suspect unauthorised access.

8. Retention of information

When information is no longer required, we may delete, anonymise, or securely archive it, subject to legal and operational requirements.

We retain personal information for as long as necessary to:

• Provide platform services
• Maintain job, application, and payment/outcome records
• Resolve disputes
• Support legal, audit, fraud-prevention, and compliance requirements
• Maintain marketplace trust and safety

9. Your privacy rights

These rights are recognised under POPIA, including rights to access, correction, deletion, objection, and notification of unauthorised access.

Subject to applicable law, you may have the right to:

• Be notified when personal information is collected
• Request access to personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion or destruction of information where legally appropriate
• Object to certain processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator

10. Cookies and similar technologies

You can manage cookies through your browser settings. Some platform features may not work correctly if required cookies are disabled.

WorkBridge may use cookies, session storage, or similar technologies to:

• Keep users signed in
• Maintain session security
• Remember preferences
• Improve performance
• Support analytics and platform diagnostics

11. Cross-border processing

Some service providers may host or process information outside South Africa. Where this occurs, WorkBridge will take reasonable steps to ensure personal information remains protected according to applicable legal standards.

12. Children and minors

WorkBridge is intended for users who are legally able to use job marketplace services. Where minors are permitted to use the platform, WorkBridge may require appropriate consent or safeguards in line with applicable law and platform policy.

13. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on the WorkBridge platform with a revised effective date.

14. Contact

For privacy questions, access requests, corrections, or complaints, contact:

WorkBridge Privacy Office Email: support@workbridge.co.za Website: WorkBridge platform

Users may also contact the Information Regulator of South Africa. The Information Regulator is empowered to monitor and enforce compliance with POPIA and PAIA.